Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager.

Key Responsibilities:

• Provide leadership to diverse operations teams
• Implement and monitor service delivery metrics and provide timely reports to customers
• Manage personnel onboarding, training, and service improvement activities

Required Qualifications:

• Bachelor's degree (B.S/B.A) and 8+ years of related experience or equivalent education and experience
• Proven track record of successfully delivering complex IT projects
• Strong technical knowledge of enterprise IT systems
• Ability to manage multiple concurrent work streams effectively
• Proven leadership skills to motivate and direct teams