Service Desk Analyst

Job Summary

A company is looking for a Service Desk Analyst I - 2nd Shift.

Key Responsibilities

• Provide first-level support for client issues related to various technologies, including Microsoft O365, Windows, and mobile devices
• Resolve or escalate issues in accordance with Service Level Agreements while maintaining professional communication
• Document issues and advise management on updates or corrections to knowledge base resources

Required Qualifications

• Two years of related experience in Help Desk or network support preferred
• Experience with Microsoft Office Suite and familiarity with Cisco network technology
• Working knowledge of major desktop and network operating systems
• Experience in end user administration and troubleshooting
• Strong sense of ownership and ability to work independently