Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities

• Answer an average of 40+ customer calls per day, addressing inquiries about benefits, eligibility, prior authorizations, and claims
• Utilize multiple computer programs simultaneously to assist customers effectively
• Resolve issues independently during calls and collaborate with other teams to enhance service quality

Required Qualifications

• High School diploma or equivalent
• 2+ years of customer service experience
• A quiet, distraction-free workspace at home
• Comfortable using a computer
• Ability to adapt to changes in procedures or guidelines