Service Support Representative

Job Summary

A company is looking for a Service Support Representative (Overnight) to support the Platform Services team.

Key Responsibilities

• Process requests and inquiries from stakeholders via various communication channels
• Update the ticketing system and validate reports for accuracy
• Provide troubleshooting support and maintain detailed records of stakeholder interactions

Required Qualifications

• High school diploma
• 2+ years of experience in a service support role
• Experience with ticketing systems and validating tickets for quality metrics
• Ability to work a flexible schedule, including overnight shifts and holidays
• Must be able to obtain a Public Trust Clearance