Software Support Analyst

Job Summary

A company is looking for a Software Support Analyst to support its Innovation and Technology department.

Key Responsibilities

• Serve as the initial point-of-contact for user support tickets and triage accordingly
• Collaborate with internal experts to resolve issues and manage the lifecycle of tasks submitted to programmers
• Create documentation for the proprietary software system and perform additional tasks as requested by the product team

Required Qualifications, Training, and Education

• Minimum of 2 years in a software support role required
• Associate of Arts degree or higher preferred
• Previous experience utilizing CRM software preferred
• Self-starter with excellent follow-up skills and the ability to prioritize tasks
• Ability to create concise and detailed technical documentation