Solutions Consultant

Job Summary

A company is looking for a Solutions Consultant (AI / CX) to support pre-sales efforts and collaborate with Account Executives and Account Managers.

Key Responsibilities

• Collaborate with Account Executives and Account Managers to identify customer objectives and challenges
• Assist in building tailored product demonstrations showcasing the value of AI solutions
• Lead demos and solution walkthroughs, articulating the business value of the AI-powered CX platform

Required Qualifications

• 3+ years of relevant experience in Sales Engineering, Solutions Consulting, or Customer Experience
• Familiarity with large CX tools/platforms such as Zendesk, Salesforce, Genesys, or Five9
• Understanding of enterprise support structures and the role of AI in transformation
• Comfort engaging with technical and non-technical audiences in a sales context
• Curiosity about AI applications in real-world CX environments