Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager for the Midwest region.

Key Responsibilities

• Develop and maintain trusted advisor relationships with key customer stakeholders and executive sponsors
• Collaborate cross-functionally to ensure customer support throughout their journey and drive renewal success
• Act as the main point of contact for customers, advocating for their needs and aligning partnership activities with business objectives

Required Qualifications

• 7-10 years of experience in Customer Success Management or a similar customer-facing role
• Strong track record of driving renewals and upsells in a SaaS or subscription-based business
• Exceptional relationship management skills, particularly at the executive level
• Proficiency with common go-to-market frameworks and an analytics mindset
• Ability to thrive in a fast-paced environment while managing competing priorities