Support Analyst

Job Summary

A company is looking for a Support Analyst to provide technical support to B2B customers using their applications.

Key Responsibilities

• Provide support via phone, email, and chat for applications
• Diagnose and troubleshoot customer issues, documenting details and resolutions
• Write and maintain support documentation and collaborate with technical teams as needed

Required Qualifications

• 1+ year of experience in software support or customer service roles
• Experience supporting enterprise software or B2B clients
• Proficiency in MS Office (Excel, Word, Outlook)
• Understanding of client-server applications
• Willingness to learn and collaborate in a team-oriented environment