Support Operations Analyst

Job Summary

A company is looking for a Support Operations Analyst.

Key Responsibilities

• Drive issue remediation by managing edge cases and escalations across loan products and servicing platforms
• Support Loan Servicing Workstreams, including fraud claims, servicing agent training, and complaint resolution
• Document procedures to improve process documentation of servicing and collections policies

Required Qualifications

• 3+ years of experience in lending operations, loan servicing, or loan collections
• Knowledge of regulatory requirements for lending products
• Ability to work independently and in a fast-paced environment
• Empathy and understanding of small business finances
• Strong analytical skills with sound judgment