Support Specialist

Job Summary

A company is looking for a Support Specialist (Remote - US Based).

Key Responsibilities

• Responding to client questions and issues via phone and ticketing software (Zendesk and Jira)
• Assisting clients across multiple products
• Working with Product and Development teams to improve the product and deliver solutions to clients

Required Qualifications

• High capacity/not easily overwhelmed
• Comfortable following standardized processes
• Technology proficient
• Curiosity and a passion for learning
• Portray high level of professionalism and confidence to clients