Team Lead

Job Summary

A company is looking for a Team Lead to supervise and motivate a team of customer service associates in the Dental Claims department.

Key Responsibilities

• Lead and motivate a team of 12-20 customer service associates to achieve KPIs and SLAs
• Supervise daily operations, handle escalations, and provide coaching to enhance team performance
• Organize training programs, team meetings, and manage scheduling and workload assignments

Required Qualifications

• 1-2 years of supervisory experience or 3-4 years as an associate
• Excellent knowledge of MS Office, particularly Excel
• Preferred: Minimum 1 year as a Process Leader/Team Lead
• 2 years of undergraduate/graduate education from a 4-year college