Contact Center Supervisor

Job Summary

A company is looking for a Supervisor, Contact Center.

Key Responsibilities

• Supervise a team of Care Advisors to ensure eligibility of leads and referrals
• Coach, mentor, and develop staff to meet departmental goals
• Monitor and report on key performance indicators (KPIs) within the Contact Center

Required Qualifications

• 3+ years of experience as a call center supervisor or similar role
• Experience with human services or healthcare for elderly and disabled clients is highly desired
• Working knowledge of Medicaid and related program/regulatory requirements is highly desired
• Tech-savvy with knowledge of phone systems and CRMs
• Bilingual skills preferred