Technical Support Analyst

Job Summary

A company is looking for an Associate Technical Support Analyst.

Key Responsibilities

• Receives inbound client inquiries via phone, web chat, email, and online ticket
• Creates case logs, records information, establishes resolution time, and escalates complex issues
• Troubleshoots software application problems and guides clients through technical issue resolution

Required Qualifications

• Proficient PC skills, specifically in Windows and IOS environments
• Knowledge and familiarity with mobile devices (Smartphones/iPads)
• Ability to document, track, and monitor issues to a timely resolution
• 1 year of PC desktop support or technical support experience with client contact
• Associates/Bachelors strongly preferred