Technical Support Associate

Job Summary

A company is looking for a Technical Service Desk Associate-REMOTE.

Key Responsibilities

• Provide comprehensive technical support to healthcare customers via phone, email, chat, and self-service
• Respond promptly to incoming contacts, resolving over 90% of issues at first contact
• Escalate complex issues to appropriate teams and identify areas for process improvement

Required Qualifications

• 1 to 3 years of customer service experience, preferably in a contact center or healthcare setting
• 1 to 3 years of experience in customer problem analysis and resolution
• High school diploma or equivalent is required
• Ability to maintain availability on Microsoft Teams and stay updated with learning materials
• Shift flexibility, including weekends and holidays, is mandatory