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Technical Support Engineer

7/10/2025

No location specified

Job Summary

A company is looking for a Technical Support Engineer to provide technical assistance and support related to their products.

Key Responsibilities
  • Provide support to troubleshoot and resolve technical issues reported by customers and team members
  • Identify bugs, test, reproduce, report, and collaborate with escalation engineers for fixes
  • Assist in creating documentation and training material for internal and external support content
Required Qualifications
  • Minimum 3-5 years of Tier II level Technical Support and Customer Service experience
  • Bachelor's degree in Computer or Electronic and Communication Engineering or equivalent preferred
  • Experience with room-based videoconferencing, VoIP, and SIP/H323 protocols
  • Knowledge of firewall and networking
  • CCNA, Network+, or SSCA SIP certification or equivalent experience required

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