Job Summary
A company is looking for a Technical Support Engineer to provide technical assistance and support related to their products.
Key Responsibilities
- Provide support to troubleshoot and resolve technical issues reported by customers and team members
- Identify bugs, test, reproduce, report, and collaborate with escalation engineers for fixes
- Assist in creating documentation and training material for internal and external support content
Required Qualifications
- Minimum 3-5 years of Tier II level Technical Support and Customer Service experience
- Bachelor's degree in Computer or Electronic and Communication Engineering or equivalent preferred
- Experience with room-based videoconferencing, VoIP, and SIP/H323 protocols
- Knowledge of firewall and networking
- CCNA, Network+, or SSCA SIP certification or equivalent experience required
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