Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide technical assistance and support related to their products.

Key Responsibilities

• Provide support to troubleshoot and resolve technical issues reported by customers and team members
• Identify bugs, test, reproduce, report, and collaborate with escalation engineers for fixes
• Assist in creating documentation and training material for internal and external support content

Required Qualifications

• Minimum 3-5 years of Tier II level Technical Support and Customer Service experience
• Bachelor's degree in Computer or Electronic and Communication Engineering or equivalent preferred
• Experience with room-based videoconferencing, VoIP, and SIP/H323 protocols
• Knowledge of firewall and networking
• CCNA, Network+, or SSCA SIP certification or equivalent experience required