Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer Integrations.

Key Responsibilities

• Become a subject matter expert in integrations and API offerings
• Manage escalated technical issues and communicate effectively with stakeholders
• Collaborate with product managers to suggest enhancements and prioritize bugs

Required Qualifications

• Understanding of SaaS products and integrated systems
• Experience supporting integrations, particularly with analytics and CRM systems
• Demonstrated ability to coordinate with engineering and product teams
• Process-oriented approach with resourcefulness in problem-solving
• Ability to identify trends and present actionable solutions