Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Troubleshoots technical issues for clients via phone or online
• Conducts analysis and resolves moderately complex customer problems
• Maintains customer relationships and communicates effectively to address concerns

Required Qualifications

• 1-3 years of experience in a technical customer service role
• Experience with network analysis tools such as Wireshark
• Familiarity with Microsoft Windows Server and Oracle database analysis
• Ability to work in a fast-paced environment and manage multiple tasks
• Prior experience with POS systems is a plus