Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Take ownership of technical issues and provide effective solutions to customers
• Diagnose, troubleshoot, and resolve complex issues related to APIs and blockchain technologies
• Collaborate with engineering, product, sales, and marketing teams to enhance customer experiences

Required Qualifications

• Hands-on troubleshooting ability with a willingness to learn and adapt
• Solid understanding of blockchain fundamentals, including UTXO/EVMs and PrivateKeys
• Proactive and customer-first approach in a technical support role
• Familiarity with REST APIs and tools like Postman is a plus
• Prior experience in technical support or startup environments is beneficial