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Technical Support Engineering Manager

5/31/2025

Remote

Job Summary

A company is looking for a Technical Support Engineering Manager to oversee a team focused on resolving complex product issues and enhancing customer support.

Key Responsibilities
  • Lead and develop a team of Support Engineers and Product Experts
  • Build scalable processes for diagnosing and resolving complex technical issues
  • Collaborate with Engineering and Product teams to manage technical escalations and improve usability
Required Qualifications
  • Proven experience managing or mentoring a Technical Support Team in a B2B SaaS environment
  • Deep knowledge of software integrations, APIs, and backend debugging practices
  • Experience in cross-functional collaboration between Support and Engineering
  • Ability to identify scalable processes for handling complex technical work
  • Passionate about improving customer experience through technically sound solutions

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