Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist.

Key Responsibilities

• Provide first-class customer service/support via various communication channels
• Triage inbound customer communications and manage ticket processing and escalation
• Assist with setup/configuration of POS terminals and provide technical support for payment processing issues

Required Qualifications

• High school diploma or equivalent
• 2+ years of industry experience in call center or customer support roles
• 2+ years of experience in the card payment industry or payment processing with POS terminal technical experience
• Experience with TSYS, Fiserv, or related payment processing systems preferred
• Experience in call center environments in the payments industry preferred