Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to assist customers with technical issues.

Key Responsibilities

• Provide Tier 1/Tier 2 support for dealer website and platform issues
• Troubleshoot problems related to DNS, site bugs, and 3rd-party integrations
• Assist with new dealer onboarding and write internal documentation for common issues

Required Qualifications

• 2+ years in a technical support, IT helpdesk, or web platform support role
• Familiarity with domain management, DNS records, and SaaS platforms
• Evidence of exceptional ability