Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide advanced support for technical issues related to their meditation and mindfulness app.

Key Responsibilities

• Serve as a subject matter expert for Tier 2-level technical issues
• Troubleshoot bugs, app crashes, and login issues while collaborating with internal teams
• Document known issues and contribute to improving internal workflows and member experience

Required Qualifications

• 2-4 years of experience in customer support or technical support operations
• Experience supporting software or digital platforms
• Familiarity with support tools such as Zendesk or Jira
• Ability to thrive in a fast-paced, cross-functional environment
• Empathy-driven mindset with a passion for improving user experience