Technical Support Specialist

Job Summary

A company is looking for a K12 Onboarding and Rostering Technical Support Specialist.

Key Responsibilities

• Provide technical support to customers via email, phone, and video conferences
• Assist with account creation, access, and troubleshooting user account challenges
• Proactively identify and recommend solutions for potential platform challenges

Required Qualifications

• 1 year of experience in a technical support desk position
• Backend experience with Learning Management Systems (LMS)
• Familiarity with EdTech software and user onboarding processes
• Strong technical writing skills
• Advanced skills in Microsoft Excel