Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to resolve complex technical issues and enhance member experience.

Key Responsibilities

• Serve as a subject matter expert for Tier 2-level technical issues
• Troubleshoot bugs, app crashes, and other technical concerns
• Collaborate with internal teams to document bugs and improve member experience

Required Qualifications

• 2-4 years of experience in customer support or technical support operations
• Experience supporting software or digital platforms
• Familiarity with support tools such as Zendesk or Jira
• Ability to manage escalations and work in a fast-paced environment
• Empathy-driven mindset with a passion for improving user experience