Telehealth Patient Care Advocate

Job Summary

A company is looking for a Telehealth Patient Care Advocate (Patient Coordinator / Medical Assistant).

Key Responsibilities

• Serve as the first line of contact for incoming patient inquiries, providing support and triaging medical questions
• Collaborate with clinicians and the clinical operations team to ensure timely handling of patient consults and inquiries
• Identify and escalate patient concerns to the appropriate team member as needed

Required Qualifications

• High School Diploma required; Bachelor's degree preferred
• 2+ years of experience in care coordination, nursing, support/hospitality, or customer service
• Experience coordinating with healthcare professionals, including doctors and clinic staff
• Commitment to reproductive justice and improving the patient care experience
• Proficient with web-based applications and comfortable with technology