Virtual Chat Support-Full Time

VIRTUAL CHAT SUPPORT ASSOCIATE – FULL TIMERemote Position – Immediate Start AvailablePosition Overview

Full-time Virtual Chat Support Associate needed to provide real-time customer assistance through live chat platforms. Join our remote team helping customers nationwide with their inquiries and issues.
Key Responsibilities
• Respond to customer inquiries via live chat platforms
• Provide technical support and product information
• Process orders, returns, and account changes
• Resolve customer complaints and escalate complex issues
• Maintain chat response time and quality standards
• Document customer interactions in CRM system
• Collaborate with team members on customer solutions
Requirements
• High school diploma or equivalent
• 1 years chat support or customer service experience
• Excellent written communication skills
• Fast typing speed (40 WPM) with accuracy
• Strong multitasking abilities
• Problem-solving and conflict resolution skills
• Reliable internet and quiet home office
Technical Requirements
• Computer with Windows 10/Mac OS
• High-speed internet (25 Mbps minimum)
• Dual monitor setup preferred
• Backup internet connection recommended
• Familiarity with chat software platforms
Compensation & Benefits
• $17-21/hour based on experience
• Full-time: 40 hours per week guaranteed
• Comprehensive health benefits
• Paid time off and holidays
• Performance bonuses available
• Career advancement opportunities
Schedule
• Monday-Friday: 8 AM – 5 PM
• Some weekend availability required
• Rotating shift options available
• Consistent full-time hours

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About the Company:
Steven Lacey Concept Solutions