Job Summary
A company is looking for a Forecast Capacity Manager, Workforce Management.
Key Responsibilities
- Drive strategic direction for workforce planning and provide input on tool capabilities and enhancements
- Manage forecasting, scheduling, and reporting processes while analyzing performance metrics and trends
- Collaborate with the Workforce Optimization team to develop staffing strategies and provide guidance to team members
Required Qualifications
- Bachelor's degree in business analytics or a quantitative field, or 10+ years of relevant experience
- Advanced proficiency in Microsoft Excel in a business context
- Experience with workforce management software, particularly Genesys Cloud and Alvaria
- Knowledge of contact center operations and workforce management disciplines
- Ability to analyze data and translate it into actionable business insights
Comments