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Workforce Optimization Manager

7/10/2025

Remote

Job Summary

A company is looking for a Forecast Capacity Manager, Workforce Management.

Key Responsibilities
  • Drive strategic direction for workforce planning and provide input on tool capabilities and enhancements
  • Manage forecasting, scheduling, and reporting processes while analyzing performance metrics and trends
  • Collaborate with the Workforce Optimization team to develop staffing strategies and provide guidance to team members
Required Qualifications
  • Bachelor's degree in business analytics or a quantitative field, or 10+ years of relevant experience
  • Advanced proficiency in Microsoft Excel in a business context
  • Experience with workforce management software, particularly Genesys Cloud and Alvaria
  • Knowledge of contact center operations and workforce management disciplines
  • Ability to analyze data and translate it into actionable business insights

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