Repair Vendor Performance Manager

Job Summary

A company is looking for a Repair Vendor Performance Manager.

Key Responsibilities

• Oversee and enhance the operational performance of external repair vendors
• Track vendor performance against KPIs and conduct regular audits for compliance
• Generate performance reports and address operational issues with vendors

Required Qualifications

• College degree with 4-6 years of professional experience, including 1-3 years in a supervisory role, or equivalent experience
• Previous customer service and call center experience
• Familiarity with consumer internet/broadband repair services
• Strong analytical skills for data insights
• Experience in leading change initiatives within vendor operations