Salesforce Admin & Developer

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Position Overview

We are looking for a highly skilled Salesforce professional with at least 8 years of experience across administration and development. The ideal candidate will have strong expertise in Service Cloud, Apex development, troubleshooting/debugging, and L2/L3 production support, along with a Salesforce Administrator Certification. This hybrid role requires both hands-on configuration and advanced development skills to ensure optimal platform performance and business value delivery.

Key Responsibilities
• Configure, customize, and maintain Salesforce applications with a focus on Service Cloud.
• Develop scalable solutions using Apex, Visualforce, Lightning Components (LWC), Flows, and Triggers.
• Provide Production Support (L2/L3): triage issues, perform root cause analysis, debug errors, and deliver timely resolutions.
• Troubleshoot complex Salesforce and integration issues across multiple business functions.
• Collaborate with business stakeholders to translate requirements into functional and technical solutions.
• Manage user setup, profiles, roles, permissions, and system security.
• Perform system health checks, data validation, and manage data integrity.
• Design, build, and optimize custom reports, dashboards, and workflows.
• Stay updated on Salesforce releases, new features, and development best practices.

Qualifications & Requirements
• 8+ years of Salesforce experience across administration and development.
• Proven expertise with Salesforce Service Cloud.
• Strong Apex programming and debugging skills.
• Hands-on experience in L2/L3 production support, including issue escalation and resolution.
• Salesforce Administrator Certification required; Developer and Service Cloud Consultant certifications preferred.
• Solid understanding of Salesforce security, user management, and data model.
• Strong problem-solving, troubleshooting, and communication skills.
• Ability to work collaboratively across technical and business teams.