Salesforce Services Engineer

Job Summary

A company is looking for a Salesforce Services Engineer.

Key Responsibilities

• Own and resolve post-go-live technical requests from customers, focusing on timely resolution and high customer satisfaction
• Collaborate with CSMs and the Support team to manage technical escalations from live customers
• Work closely with Product and Engineering to support customer rollouts of new features and managed package upgrades

Required Qualifications

• 3+ years of experience with Salesforce configuration and administration
• Proven ability to troubleshoot and resolve technical issues in a post-go-live SaaS environment
• Experience with managing multiple concurrent requests from live customers
• Familiarity with managed package upgrades, Salesforce flows, dashboards, reports, and permission sets
• Salesforce certifications such as Sales Cloud Consultant or Business Analyst