Seasonal Sales QA Specialist

Job Summary

A company is looking for a Seasonal Sales Quality Assurance Specialist.

Key Responsibilities

• Execute sales quality monitoring assessments of sales agents and document results
• Report QA results to Sales and Quality management teams and participate in discussions with carrier partners
• Assist in retrieving call recordings and provide summaries of findings within established timeframes

Required Qualifications

• Bachelor's Degree or equivalent combination of education and experience
• 3+ years of relevant work experience, preferably in call center or Medicare industries
• Knowledge of risk assessment concepts
• Ability to execute in a fast-paced environment with changing priorities
• Team player willing to share best practices and assist peers