Senior Quality Specialist

Greetings!We are searching for a highly skilled Senior Quality Specialist to join our team at Aetna. As a Senior Quality Specialist, you will play a crucial role in ensuring that our organization maintains the highest level of quality and compliance. We are looking for a detail-oriented and experienced individual with a strong understanding of quality assurance processes and regulations. Your keen eye for detail and passion for maintaining high standards will be invaluable in this role. If you are a self-motivated, analytical thinker with a strong background in quality assurance, we encourage you to apply for this exciting opportunity. Join us in our mission to provide top-quality services to our clients and make a positive impact on the healthcare industry.

Develop and implement quality assurance processes and procedures to ensure compliance with industry standards and regulations.
Conduct regular audits and reviews of company processes, procedures, and documentation to identify any areas for improvement.
Collaborate with cross-functional teams to develop and implement corrective action plans to address any quality issues or deficiencies.
Monitor and analyze quality data to identify trends and make recommendations for process improvements.
Train and mentor team members on quality assurance processes and procedures to ensure consistent understanding and application throughout the organization.
Act as a subject matter expert on quality assurance regulations and guidelines, staying up-to-date with any changes and ensuring compliance.
Lead quality improvement projects and initiatives to drive continuous improvement and maintain high standards.
Work closely with management to develop and maintain quality assurance metrics and reports to track performance and identify areas for improvement.
Communicate and collaborate with external partners and vendors to ensure quality standards are met and maintained.
Participate in the development and implementation of new products or services, providing input on quality assurance requirements.
Identify and escalate any potential risks or issues that may impact the organization’s quality standards.
Stay current with industry trends and advancements in quality assurance to continuously improve processes and procedures.
Serve as a point of contact for any quality-related inquiries or concerns from internal and external stakeholders.
Maintain accurate and detailed records of quality assurance activities and findings for reporting and regulatory purposes.
Uphold the company’s mission and values by promoting a culture of quality and excellence in all aspects of the organization.

Aetna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.