Seasonal Sales Quality Auditor

Job Summary

A company is looking for a Seasonal Sales Quality Audit Representative.

Key Responsibilities

• Demonstrate understanding of applicable Quality guidelines
• Conduct audits and provide feedback to reduce compliance risk
• Ensure appropriate usage of available resources by agents to respond to callers

Required Qualifications

• High School Diploma or equivalent
• Experience in a fast-paced office environment
• Quality Audit experience (3 years)
• Bilingual in English/Spanish (preferred)
• Experience in customer service call auditing (preferred)