Senior Analyst, Data Analytics

Job Summary

A company is looking for a Senior Analyst in CXSO Incident Management, Social & Data Analytics.

Key Responsibilities

• Build and maintain SQL-driven dashboards and reports using tools like Power BI and Smartsheet
• Analyze performance scorecards and data across all levels from frontline operations to executive leadership
• Monitor social media conversations to identify trends, issues, and opportunities

Required Qualifications

• 5-7 years of experience in data analytics or a related field
• Advanced SQL proficiency for writing and optimizing queries
• Strong experience with data presentation and visualization
• Familiarity with social media platforms and analytics tools
• Bachelor's Degree or equivalent experience