Senior Data Analyst

Job Summary

A company is looking for a Senior Data Analyst (Customer Experience).

Key Responsibilities

• Analyze large datasets related to agent performance and support interactions
• Design and evaluate LLM agents and implement evaluation pipelines for response quality
• Automate data tasks and optimize workflows using Airflow and Python

Required Qualifications

• 3+ years of experience as a data analyst in a data-heavy environment
• Advanced SQL skills, preferably in BigQuery and/or ClickHouse
• Proficiency in Python for data analysis and automation
• Experience with data visualization tools such as Tableau and Metabase
• Understanding of Airflow and modern data pipelines