Senior DevOps Engineer

Job Summary

A company is looking for a Senior DevOps Engineer for a Call Center Platform (Amazon Connect).

Key Responsibilities

• Design, implement, and maintain scalable infrastructure for Amazon Connect and Contact Lens
• Improve reliability and performance of Kubernetes-based environments
• Deploy and tune observability solutions for full tracing across services

Required Qualifications

• Experience with Amazon Connect and Contact Lens or similar cloud call center platforms
• Familiarity with observability tooling such as DataDog, Dynatrace, or New Relic
• Strong Kubernetes experience in production environments
• Solid scripting skills in Python or TypeScript
• Experience with Infrastructure as Code tools like Terraform or Helm