Senior Director of Experience Management

Job Summary

A company is looking for a Senior Director of Experience Management.

Key Responsibilities

• Develop and execute a customer experience strategy to enhance satisfaction and loyalty
• Lead UX teams to ensure transformational digital experiences using Agile UX practices
• Establish feedback loops to gather insights and implement improvements based on customer needs

Required Qualifications

• Bachelor's degree in UX Design, Human Capital Interaction, or related field; Master's degree preferred
• 12+ years of experience in UX Research, Consumer Insights, Data Analytics, or related fields
• Proven ability to lead high-performing international teams and mentor UX practitioners
• Expertise in tools and technologies for managing customer journeys through innovative UX systems
• Ability to align processes and strategies with the end-user perspective for digital transformations