Senior Director of Technical Account Management

Job Summary

A company is looking for a Senior Director, Global Technical Account Management.

Key Responsibilities

• Lead a global team of Technical Account Managers and Support Account Managers to deliver premium customer experiences
• Reimagine and evolve premium support offerings in collaboration with the customer experience organization
• Drive operational excellence through automation, process optimization, and AI integration

Required Qualifications

• 15+ years of experience in customer-facing operational leadership roles within enterprise technology companies
• Proven track record of transforming and scaling support or customer success organizations globally
• Experience with SaaS, enterprise software, cloud infrastructure, and support service delivery models
• Bachelor's degree required; advanced degree (MBA, etc.) is a plus