Client Relations Manager

Job Summary

A company is looking for a Client Relations Manager to oversee client relationships and ensure the successful delivery of Employee Assistance Program (EAP) services.

Key Responsibilities

• Serve as the liaison between the organization and multiple EAP client accounts
• Build and maintain relationships with client HR teams and stakeholders while ensuring program satisfaction
• Coordinate the onboarding process for new clients and manage ongoing support for customer points of contact

Required Qualifications

• Bachelor's degree in business, Human Resources, Social Work, Psychology, or a related field
• 3+ years of experience in account management, client services, or a related role, preferably in EAP or health and wellness
• Strong interpersonal and relationship-building skills
• Proficiency in project management and multitasking
• Familiarity with mental health and wellness concepts is a plus