Account Services Specialist

Job Summary

A company is looking for an Account Services Specialist, Small Business.

Key Responsibilities

• Provide day-to-day support for client accounts through phone, email, and system tools
• Collaborate with various departments to enhance customer experience and improve processes
• Diagnose and de-escalate client issues while maintaining accurate documentation of communications

Required Qualifications, Training, and Education

• Experience in customer service or account management
• Strong analytical skills to manage complex tasks
• Ability to organize and prioritize competing workloads
• Knowledge of benefits administration and HIPAA guidelines
• Commitment to ongoing learning and professional development