Associate Account Manager

Job Summary

A company is looking for an Associate Account Manager to support client implementations and open enrollment strategies.

Key Responsibilities

• Partner with Benefits Administration teams to maintain accurate client plan design information
• Develop and enhance training materials and call flow resources for Call Center staff
• Coordinate implementation and open enrollment activities, ensuring client expectations are met

Required Qualifications

• Bachelor's degree or equivalent leadership experience in call center operations preferred
• Minimum 3 years of formal call center leadership experience required
• Experience with analyzing and reporting metrics using Excel, Access, and/or SQL
• Experience in health and welfare consulting or employee benefits industry preferred
• Advanced computer skills, particularly in Microsoft Office Suite