Account Manager

Job Summary

A company is looking for an Account Manager to manage and expand key client accounts.

Key Responsibilities

• Manage and grow a portfolio of enterprise accounts, ensuring customer satisfaction and retention
• Identify new use cases and upsell opportunities within existing accounts while partnering with Sales
• Collaborate with cross-functional teams to ensure successful delivery and continuous improvement of services

Required Qualifications

• 5+ years of account management or customer success experience, preferably in a SaaS or tech-enabled services environment
• Exceptional relationship-building and executive presence with client-facing experience
• Ability to identify business drivers and translate them into actionable plans
• Experience working with AI or transformative enterprise tech platforms is a plus
• Strong collaborative skills and appreciation for cross-functional teamwork