Senior Technical Account Manager

Job Summary

A company is looking for a Senior Technical Account Manager (TAM) to serve as a technical liaison and trusted advisor to high-value clients.

Key Responsibilities

• Act as the primary technical escalation point of contact for assigned customers and guide IT solutions to align with their business goals
• Collaborate with internal teams to ensure timely issue resolution and seamless service delivery
• Support ITIL-based process oversight, including incident and change management, and coordinate root cause analysis for major issues

Required Qualifications

• Experience managing and administering Windows Server environments
• Strong knowledge of network device configuration and administration
• Understanding of cloud solutions on Microsoft Azure and AWS platforms
• Previous experience with virtualization technologies, including VMWare
• Proven success in a Technical Account Manager or customer-facing engineering role