Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager (Mid-Market).

Key Responsibilities

• Build long-lasting relationships with mid-market customers and key stakeholders
• Drive customer adoption of key features and provide guidance through significant milestones
• Triage critical customer issues and collaborate cross-functionally for resolution

Required Qualifications

• 3+ years of work experience at a SaaS company in a customer-facing role
• Preferred experience at a technology-focused PEO or HRIS
• Flexibility with changing job duties and responsibilities
• Passion for training both customers and internal teams
• Interest in collaborating with product and engineering teams