Vice President of Customer Growth

Job Summary

A company is looking for a VP, Customer Growth to lead post-sale customer lifecycle management.

Key Responsibilities

• Lead and scale the Client Success and Account Management teams, promoting accountability and excellence
• Establish strategies to improve renewal rates and drive upsell and cross-sell opportunities
• Foster relationships with key customers and manage complex revenue-related issues

Required Qualifications

• 7+ years in a customer-facing role, with 2+ years in a leadership position
• Experience in investment banking, consulting, or similar fields at an Associate level or higher is preferred
• Proven track record of driving cross-functional initiatives with measurable outcomes
• Experience in metrics-driven performance and behavioral management
• MBA is preferred but not required