Account Services Analyst

Job Summary

A company is looking for an Account Services Analyst, Mid Market.

Key Responsibilities

• Serve as an expert contact for client accounts and consultants, ensuring a customer-centric approach
• Proactively identify trends to enhance client resolution experiences and reduce service volumes
• Manage escalated client inquiries and provide solutions while maintaining compliance with security and privacy policies

Required Qualifications

• Advanced knowledge of complex business processes and system functionality
• Experience in client-facing roles with a focus on customer service
• Ability to work independently and exercise discretion in decision-making
• Strong critical thinking and problem-solving skills
• Participation in ongoing learning and leadership development opportunities