Director of Client Relations

Job Summary

A company is looking for a Director of Client Relations in the Office of the President.

Key Responsibilities:

• Manage, investigate, and respond to highly visible client complaints from federal and state agencies
• Develop understanding of bank policies and business operations to address client feedback effectively
• Create and implement the Voice of the Client Training Program and report on VOC metrics to management

Required Qualifications:

• High School diploma or GED required; advanced degrees preferred
• 5 - 8 years of experience in financial services, preferably in a client-related function
• Ability to analyze and make decisions independently regarding client complaints
• Comprehensive understanding of banking products, practices, and industry regulations
• Experience in managing multiple projects and interacting with various management levels