Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager (TAM) to serve as a key technical partner to enterprise SaaS customers.

Key Responsibilities

• Act as the primary technical liaison for assigned customers, ensuring best practices and platform performance
• Troubleshoot complex technical issues and coordinate escalations with internal teams
• Collaborate with Customer Success Managers and other teams to align on customer strategy and optimize performance

Required Qualifications

• 5+ years in a Technical Account Management, Implementation, or Customer Engineering role within a SaaS environment
• Proficiency in SQL (Oracle PL/SQL preferred) and data analysis
• Experience supporting enterprise customers with complex technical environments
• Familiarity with tools such as Jira, Confluence, and CRM platforms
• Demonstrated ability to manage multiple customer relationships and technical priorities concurrently