Strategic Account Advisor

Job Summary

A company is looking for a Strategic Account Advisor to serve as the primary relationship manager for its clients.

Key Responsibilities

• Foster positive and trusting relationships with clients while providing strategic consultative services
• Facilitate Strategic Business Reviews and conduct regular risk assessments to ensure client satisfaction
• Collaborate with the technical team to analyze client solutions and recommend operational adjustments

Required Qualifications

• 3-4 years of experience in customer success or account management, preferably in an IT/MSP environment
• Influential skills to identify cross-sell and upsell opportunities
• Ability to perform in a fast-paced environment and manage multiple tasks
• Understanding of computer hardware, software, and common network concepts, including cloud computing
• Willingness to learn recent technologies and concepts related to the role