Head of Account Management

Job Summary

A company is looking for a Head of Account Management.

Key Responsibilities

• Lead and develop a team of Account Managers, setting clear KPIs and auditing tools and workflows
• Scale the Account Management function by hiring and onboarding additional team members
• Drive performance through coaching, feedback, and creating a roadmap for the Account Management function

Required Qualifications

• 3-5+ years of experience managing Account Management or Customer Success teams for SMB clients
• Experience in scaling an Account Management function with a focus on process and metrics
• Ability to hire, onboard, and retain high-performing team members in a fast-paced environment
• Proficiency with tools such as Salesforce and call-recording analytics
• Strong communication skills and a proactive approach to problem-solving